Customer Comments and Reviews
comments and reviews from actual Vault Pro customers.
We are proud to be an American owned gun safe, vault door and modular shelter manufacturing company. We are not the oldest or the biggest company, however, we strive to be the best. Quality is our watchword. When we say made in the USA on our products we mean it. All of our gun safes, vault doors and shelter safe rooms are made in America. We are also proud to be a Veteran owned business.
We are pleased to share a small sampling of comments and reviews from our growing list of satisfied customers. If you are in the market for a new safe, vault door or shelter we would love the opportunity to talk with you about your individual requirements.
Dear Mr. Darling,
I wanted to take this time to extend my sincere gratitude for the outstanding service I was provided in my purchase of a custom Vault Pro safe. I am a very skeptical person when ordering on line, especially with large purchases, but my fears were diminished because of the excellent customer service team that worked with me. A special thanks goes to Denise Arreola, who assisted me on my numerous calls. She took the time to patiently and informatively answer all the questions I had regarding the products, price, delivery and care. I was notified throughout the duration of the building of my custom safe with photos and details showing me the whole process from start to finish. When my Vault Pro safe arrived, I was so pleased with the craftsmanship, quality, and all the details that make this safe by far, the best in the industry. I would absolutely recommend your product to others and I would not hesitate to order through your company again. Thank you again for standing beside an exceptional product and giving excellent customer care all the way.
Safe and Sound!
Just thought I’d let you know that we got the safe and it was in perfect condition. No dings/bumps/ or scratches! ...The ranch is located 1 -1/2 miles off the black top on a caliche road, BUT!! All is well. I give the truck driver 5 stars for the effort.
It is beautiful and very solid! And I feel very comfortable leaving things there. I would like to say that Vault Pro did a SUPERB JOB! I am very very pleased and the color is awesome! So thank the guys for me. I have included a few pictures for you, thank you again! I hope you have a great day! a great week and may you build many more safes to come.
(Click images to enlarge.)
you for the safe, it is awesome! After receiving the safe I realized
what I paid for is a real quality product. This work of
craftsmanship is for those who are serious about securing what is
important to them, in my opinion. After doing my homework, I knew
what I was looking for was not available in the stores in my area,
Cabela's, Scheel's, Sportsman's Warehouse and others. After
searching on the internet and youtube I came across VaultPro USA. I
was very impressed with what I saw and soon realized my search had
come to an end. I ordered the safe at the end of January 2016 and it
arrived on Wednesday June 1. It was well worth the wait.
I want to thank you all at VaultPro for the product and the courtesy you extended to me along the way.
I am writing this so you may use it for advertising if so desired. I have had your door for about 1 1/2 years in our new house. I would say I access it almost daily, sometimes several times a day. I just replaced the battery for the first time.
I could not be happier with this purchase and to anyone reading this, My experience with Vault Pro was nothing less than OUTSTANDING! I am VERY picky and this was a breeze from design, ordering, shipping, instillation, and use. I did a LOT of research and was very nervous as the door was about $3500 all said and done (I think) which was much better than the competition for the door I received. I had it custom built with both electronic and manual open and also a "peep hole".
My biggest thing is customer service and quality and Vault Pro delivered! I live in Nebraska and was nervous about ordering a door from California. Buy with confidence, it was a terrific experience and would give them 5 stars on everything!
Evaluation of Golden Eagle
Model Number SE-630
There's a Saying: "You Get what You Pay- For" Go to any National Sporting Store and Look at their Safes, Even Tractor Supply they all sell Name Brand well Known Named Safes. Their Prices reflect the Workmanship and materials used in their construction.
Thin sheet metal over a fire proof material. Plastic Interior Gun Racks, Vinyl Pistol bags, Low Quality interiors and Doors with a Gap you can easily apply a crowbar into and pry open. Some Doors Rattle like tin Cans. I've invested a lot of money, into my guns, No way would these Safes, adequately protect my investment!
I guarantee you will not see and I repeat, you will not see this type of cheap quality built into a Vault Pro Safe. Outstanding Quality Workmanship and materials used.
The Burgundy Finish I requested is like an Automotive Finish, Bright and Shiny with twin Pin Stripping Matching Lock EMP S&G and Five Spoked Handle and Interior LED Lights that come on via a Sensor when Door is Open Up.
Overall Quality: Rated Five Stars*****
Vault Pro Safes Interior: Rated Five Stars*****
Vault Pro Safes Sales & Technical Folks: Rated Five Stars*****
Shipping California to Maine Packaging: Rated Five Stars *****
If you want a Quality Safe with Quality Workmanship; I highly recommend, if you are going to invest in a Safe to protect your investments I highly recommend a safe Custom Built by Vault Pro Safe. You will be another Satisfied Customer.
M. Paris Mid - Coast Maine 4/18/2016 Very Satisfied Customer
I received your thank you
note and wanted to, in turn, thank YOU and everyone at VaultPro. My
experience with you was a very positive one from start to finish. My
door is installed in my new home, protecting a reinforced cement
10x10 room with insulated, fire resistant, steel panel ceiling. I've
run electrical and internet into that room which will not only store
my firearms and ammunition, but will double as a panic room as
needed. The black trim on the black door, as you suggested, does
indeed look very slick!
Thank you for making this small dream come true for my new home. Thus far, everything has exceeded expectations.
December 13, 2015
Vault Pro Inc. 13607 Pumice St.
Santa Fe Springs, CA 90670
Attn: Tony Darling, CEO
I am writing this letter as a thankful note of appreciation for the outstanding service you provided during the recent purchase of our Vault Pro Safe. Your conscientious concern and personal intervention throughout the ordering, building, and delivery process was clearly above and beyond any established business standard.
You and your staff, especially Misty Mack and Denise Arreola, provided professional and knowledgeable assistance through the process. This was a refreshing experience especially in this time of short-cuts, excuses for marginal service and profit above all else mentality we often see in the business world today.
Please accept my sincere gratitude and appreciation for your extraordinary efforts to ensure the delivery of a perfect product despite setbacks, delivery issues and many other unforeseen problems.
I will highly recommend you and your products to my friends and family. You are a sterling example of how a business should be managed in a highly competitive and complex world-wide market.
Nick, at Nick of Time, and his crew should be commended for the courteous and professional delivery and set-up of our safe.
Dennis & Margaret Elliott
I purchased one of Vault Pro's safes and simply could not be more
pleased. I did a substantial amount of research over many months. I
called the Vault Pro office and spoke with Denise several times. She
was always very patient in answering my many questions and she
actually knew the answers. She kept me informed about my safe's
progress throughout. What is more, after my safe arrived I realized
that I needed some modifications to the interior shelving to better
fit some items that I was storing. I spoke with the owner, Tony, and
he had a new shelf to me in no time at no charge. I then had a small
issue that also required Tony's expertise. I left a message at the
Vault Pro office and received a return call in less than 20 minutes.
The issue was resolved that same day. The safe is beautifully made.
The customer service is absolutely top notch. You will be doing
yourself a favor by considering Vault Pro.
Installation is a Breeze
“We were going to have a moving company take it down the stairs but we decided to do it ourselves, only 3 of us LOL! Unloaded and installed in one hour! Installation was a breeze. Y’all definitely exceeded my expectations. Thank you for everything!”
Safe and Vault company ever! … Best customer service ever!! … Great product!
Customized the door just like I wanted… Best value!"
"After a long search for a quality vault door I came across VAULT PRO. I called and spoke with Denise for several minutes. Denise answered all my questions and some that I had not thought of. She was as friendly as if I had known her all my life… I ordered the TITAN SERIES Vault Door and IT's A BEAST!! I knew that I wanted certain upgrades and Denise was able to explain everything and help me with those decisions. EVERYTHING that I wanted on/in my vault door (Vault Pro) made it happen!!!"
"These guys are the best out there. Really high quality
safes, lots of attention to detail. If you were shopping for a safe for
months like me and going crazy with research go talk to the owner Tony.
You'll see really quick that there safes are top of the line. And they make
them right in Santa Fe Springs, you can go in the factory and see exactly
how everything goes together. Where else can you do that? For me that was
the most important aspect because most safes how do you really know exactly
how there building then once there built? I was extremely satisfied with my
"Great People!!!! Thanks Tony and Denise for all
of your help before during and after our purchase!!! (Guess my
husband can't get enough of you guys
smile emoticon ) You guys Rock!!!! Highly recommend this
I've researched a lot of safes before purchasing
from vault pro. All the big names, Liberty, Fort Knox, Amsec,
Browning, etc. Let me tell you that you are getting what you pay for
here at Vault Pro. Quality American made safe which you can feel/see
with excellent customer service to boot.
I recently purchased a Huntsman II. The sales
department was excellent. I really felt like a friend vs a customer.
Regular communication happened throughout the build process
including pictures as promised. The safe was delivered on time and
exactly as described. I sent off a diagram for my custom interior
and it was done perfectly. Shipping was excellent. The safe was
packed perfectly and good thing because other freight clearly
knocked into it during transport but it came out with no dents due
to the great packing job. I can't speak highly enough about this
safe. It is rock solid. You can literally barely if at all get a
credit card in any of the gaps around the door and even if you did
with its dual step down design it isn't going anywhere. Again finish
is amazing an everything is perfect. I honestly can't remember the
last time someone delivered a defect free exactly as described
product so this was a refreshing experience. The guy who built it
clearly cares about quality and craftsmanship. I would highly highly
recommend them to anyone as you get superb quality and features over
some of the cheap Chinese in-store brands that charge the same
price. American made for the win!
I just received my Vault Pro Huntsman safe. I'm
extreemly (sic) pleased with the customer service I received and the
quality of workmanship of Vault Pro. Like excellent firearms, you
get what you pay for. My other safe is from one of the leading safe
makers in America and it's about 20 years old. The Vault Pro is
superior in all aspects. If you want a safe that gives you piece of
mind this is it.
I live in Fort Worth, Texas and have been
shopping for a large gun safe for 2 years and found Vault Pro on
line. Denise guided me through the purchase of a 50x72 Titan gun
safe to match the interior of our home. I am elated with my safe and
the service and quality is outstanding. Denise also secured for me a
"white glove" delivery to my home and their service was just like
Vault Pro, outstanding! My safe is totally made in the United States
by real professionals. If you call Denise about the BEST safe made,
your worries are over. I have told all my hunting buddies in Texas
about Vault Pro and Denise!
Fort Worth, TX
Vault Pro just completed my custom designed
safe. They worked one on one with me to build exactly what I wanted.
Excellent workmanship! Excellent sales staff! Totally satisfied!
If you want a gun safe or a safe to store your
"collectables" please seriously consider VAULT PRO USA! We just
received our safe and we are more than satisfied!
I purchased a vault door from vaultpro usa and
was very impressed with the product and service after the sale. The
door is very heavy duty and yet swings effortlessly on the hinges. I
had some difficulty at first with the bolt mechanism, however, Tony
and Denise were very helpful in assisting me to get things
straightened out. They are appropriately proud of their product and
I would recommend them to anyone without reservation.
Green Bay, WI
The customer service with this place is worth
waiting twice as long. They even threw in a free dehumidifier
because of the wait which was awesome. I received the safe and the
delivery company put it in my garage. Everyday is like Christmas
when I go into the den where my safe is. I have never been more
content with a large purchase that I have made.
Corpus Christi, TX
Vault Pro USA definitely knows how to build
safes, and the customer service is excellent. I purchased the
Marksman safe and it is totally awesome!!!! The quality of this safe
you won't be able to find anywhere else for the price. The finish is
excellent! The easy adjustable shelves make is easy to change around
the setup and make many different ways to place items the way you
want them. These safes are very heavy and the customizing you can
get is cool too. The pistol peg doors are totally worth getting it
maximizes the number of guns and makes if very easy to get to them
without bumping them into other objects in the safe. I definitely
recommend this safe, I plan to get another one in the near future.
Thanks Vault Pro USA
VALUE! These people earned our business, the
product sold us. The value of this safe to our family will still be
there 100 years from now.
Moses Lake, WA
Vault Pro USA...You folks are the bomb! Safe was
a monster and I would not hesitate to buy from you again, it took
some time to get to Hawaii, but everything went fine.
I couldn't ask for a better door for the price I
looked all over the web for a door and by far they have the best
prices out their. so if your looking for a vault door no need to
search all over for one...you cant go wrong with Vault pro USA Inc.
Twentynine Palms, CA
I became interested in purchasing a safe several
months ago and after researching several sources, I discovered Vault
Pro USA. The staff was very friendly, patient and helpful through
the process. I appreciate that they only sell products 'Made in
USA'! I requested special shipping instructions and a modification
to the unit and Vault Pro complied without question and at no extra
Thank you, Vault Pro from a satisfied customer.
I bought a safe from Vault Pro USA back in
February. The safe is very solidly built, there is not enough space
between the door and the frame to fit a fingernail in between much
less a pry bar. The thickness of the steel in the body of the safe
is substantial. The price of these safes is outstanding, if you go
to any name brand safe manufacturer you will easily pay 3 times as
much in price for the same quality safe. I am very pleased with the
safe and the company.